Call for behaviour on-call support

Written for: Teachers and other school staff.

When you need a colleague to come and help with a pupil’s behaviour, for example during a lesson, you can call for on-call support from Student Radar. Your request goes to the staff on your school’s behaviour on-call rota at that time. If nobody is on the rota then, it goes to your school’s leadership team. You can then follow the response as it happens.

Behaviour On-Call is for behaviour support. If you’re worried about a pupil’s safety or welfare, follow your school’s safeguarding procedure and use Raise concern on the pupil’s profile. Requests made here don’t go to the safeguarding team.

Request support

1. In the sidebar, open Behaviour, then Response and Escalation, and choose Behaviour On-Call.
2. Click Request support at the top of the page.
3. In What support is needed?, say briefly what’s happening and what help you need. You must fill this in.
4. In Location, say where you are, such as the room number. If Student Radar knows which lesson you’re teaching, the box suggests its room.
5. If you want to, add the pupils involved. Click Search and add pupils, type a pupil’s name or UPN and choose them. You can add up to five pupils, or leave this for the person who comes to help.
6. Choose the Urgency: Standard, Urgent or Immediate.
7. Check the details, then click Send request. You’ll see “Behaviour On-Call request sent”.

Your colleagues are alerted as soon as you send the request, so only send it when you need help. To close the window without sending anything, click Cancel.

Follow the response

Your requests are listed on the My requests tab. The page updates by itself as colleagues respond. Each request shows its urgency, what you wrote, where and when, and its status:

Status	What it means
Awaiting response	The request has been sent and no one has picked it up yet.
Acknowledged	A colleague has picked it up. You may see how many minutes they’ll be.
En route	They’re on their way to you.
Resolved	The response is finished and the outcome has been recorded.
Withdrawn	The request was withdrawn because help was no longer needed.

If you no longer need help, click Withdraw on the request so that nobody makes a wasted journey.

If you’re on the on-call rota

When you’re on duty, or you’re a member of the leadership team, you also see the Live queue and History tabs.

1. On the Live queue tab, click Acknowledge on the request you’re taking.
2. Click En route when you set off.
3. If someone else needs to take over, click Hand over.
4. When you’ve finished, click Resolve. Choose the Outcome, such as Returned to lesson or Removed to a supervised room, write an Outcome summary, then click Resolve again.

Notes

• Teaching assistants: teaching assistants can’t open Behaviour On-Call. If you’re a TA and need help, ask the class teacher or follow your school’s usual procedure.
• Not switched on: if Request support is greyed out, Behaviour On-Call isn’t switched on for your school. Use your school’s usual way of calling for help.
• The rota: staff who manage Behaviour On-Call set who’s on duty, and when, under Rota & settings.
• In an emergency: follow your school’s emergency procedures as well. Don’t wait for a reply in Student Radar.

If something doesn’t work

What you see	What to do
“Request not sent”	Your request didn’t go. Try Send request again. If you need help now, use your school’s usual way of calling for help.
“Behaviour On-Call is unavailable.”	Click Refresh. Until it works, use your school’s usual way of calling for help.
“Pupil search unavailable. Try again.”	Send the request without adding pupils. The person who comes can identify them.
“No pupils found”	Check the spelling, or search by UPN instead.
“Request not withdrawn”	Click Withdraw again. If it still fails, let the on-call colleague know another way that you no longer need help.