Add a parent log entry

Written for: Parents and carers.

The parent log is a way to tell your child’s school what you’ve noticed at home: something that helped, something that was hard, a change in sleep or mood, or how your child is feeling about school. It’s especially useful if your child has special educational needs or a disability (SEND), because it helps staff plan the right support. Only school staff can see your entries.

Write an entry

In the menu, click Parent log. You can also click Add log on Home.
Under Category, choose what your observation is about: Strength, Trigger, Strategy that helped, Wellbeing, Attendance, Learning, Transition, Communication, Concern or Other.
Under Response, choose whether you’d like the school to get back to you (see below).
Under What happened?, describe what happened in a few sentences. Stick to what you saw or heard. You need at least 5 characters.
Click Submit observation.

The New observation form with Strategy that helped as the category, Routine update as the response, and an example observation about a visual timetable helping with the morning routine. Cancel and Submit observation are at the bottom.

You’ll see “Log sent to school.” Your entry appears under Recent logs.

To clear the form and start again, click Cancel.

Choose how the school should respond

The Response list open, showing Routine update, School response requested, Safeguarding note and Urgent contact requested.

Response	What it means
Routine update	For the school’s information. “No response from school is expected.”
School response requested	You’d like someone from school to get back to you. “School staff will see that you would like a response.”
Safeguarding note	You have a worry about your child’s safety or wellbeing. The school will flag it for review.
Urgent contact requested	You’d like the school to contact you urgently when they review it.

Important: The parent log isn’t for emergencies, and it may not be read straight away. If you’re worried about your child’s safety, phone the school and ask to speak to the designated safeguarding lead, the member of staff responsible for keeping children safe. If a child is in immediate danger, call 999.

Add more detail

Click Add optional details and tags to add:

Tags: quick labels such as morning, sleep, sensory, friendships, homework, anxiety, transition or communication. Click a tag again to remove it, or click Clear all.
What helped?: anything that made a positive difference.
What made it harder?: anything that got in the way.
Additional context: anything else the school should know.

See your earlier entries

Recent logs shows your last 5 entries, with the category, a summary, the status, whether you asked for a response and when you sent it. Click View all to see older entries, and click the arrow on a row to read the whole entry.

Status	What it means
Update	The school has received your entry.
Reviewed	A member of staff has read and reviewed it.
Included	The school has used it as evidence in your child’s support plan.
Not used	The school reviewed it but hasn’t used it in your child’s support plan.
Escalated	The school has passed it on for further action.
Archived	The school has filed it away.

If you have more than one child at the school, choose the child under Child at the top of the page first. Each child has their own log.

If something doesn’t work

What you see	What to do
Submit observation is greyed out	Write at least 5 characters under What happened?.
“Your log could not be sent. Please try again.”	Your entry is still in the form. Check your internet connection and click Submit observation again.
“The earlier observation was sent. Your current draft has been kept.”	Your first entry was sent while you kept typing. Check the new text, then send it as well.
“The earlier observation could not be sent. Your current draft has been kept.”	Check your text and click Submit observation again.
“No parent logs yet.”	You haven’t sent any entries for this child yet.